Back to Home
Achek Cloud

Support Center

We're here to help. Reach out or find answers below.

Our support team is available on WhatsApp — typical response time under 2 hours.

Frequently Asked Questions

How do I get a session key?
Visit session.achek.com.ng, enter your phone number, and scan the pairing code in WhatsApp under Settings → Linked Devices → Link with phone number. After pairing, Achek X Engine will send your session key (ACHEK~XXXXXX) directly to your WhatsApp.
Why is my bot not responding?
Check the bot status on your dashboard — if it shows STOPPED, click Start. If it shows RUNNING but not responding, it may have lost its WhatsApp connection. Go to your bot settings and use 'Restart Bot'. If the problem persists, get a fresh session key from session.achek.com.ng.
Can I create more than one bot on the free plan?
The free trial plan allows one bot. To create additional bots, upgrade your plan on the Billing page.
How do I set up keyword auto-replies?
Once your bot is running, send the command: .filter hello | Hi there! — this creates a keyword filter so whenever someone says 'hello', the bot replies 'Hi there!'. You can also set the scope to 'global', 'group', or 'dm'.
How does Race Reply work?
Race Reply lets your bot automatically reply to specific trigger words after a short human-like delay. Enable it in your bot settings, set your trigger words (comma-separated) and the reply text. The bot will automatically respond whenever those words appear in a message.
My session key stopped working — what do I do?
Session keys can expire if you log out of linked devices on your WhatsApp or if WhatsApp invalidates the session. Simply get a new session key from session.achek.com.ng and update it in your bot settings.
How do I verify my WhatsApp number?
After signing up, go to the phone verification page. You can verify using your session key (recommended) or by entering your phone number to receive an OTP via WhatsApp.
Is my data safe?
Yes. Session keys are stored encrypted and are only used to connect your bot to WhatsApp. We do not read your messages. See our Privacy Policy for full details.
How do I cancel my subscription?
Subscriptions can be managed from the Billing page in your dashboard. Contact support via WhatsApp if you need assistance with cancellations or refunds.
Can I use the bot for my business?
Yes! The Business Bot plan is designed for business use cases — it supports auto-welcome messages, away messages, business hours, AI-powered replies, and keyword menus.

Still need help?

Our team is just a WhatsApp message away.

Chat on WhatsApp
© 2026 Achek Cloud. All rights reserved.